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Glendale College
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Restaurant Operations
Glendale Community College
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City College of San Francisco
Michael Lao is a results-oriented professional with over 30 years of entrepreneurial and corporate experience in
the Hotel and Food Service industry. He is recognized for his expertise and unique ability to analyze independent
or multi-unit operations and implementing corrective actions in resolving operational issues, improving overall
profitability and planning concept growth and expansion.

Michael has a Master’s Degree from Cornell University’s “School of Hotel and Restaurant Administration” and is
currently the Department Chair / Internship Coordinator of the (HRM) Hospitality & Restaurant Management
Program at Glendale Community College in Glendale, CA.

Please refer to the GCC HRM website
www.glendale.edu/technology/HRM/ for further details on his work
experience, client list, restaurant workshop dates and fees.
JER Group (JER Online)-national online college courses
Hotel and Restaurant Management Program
Not just a job, it’s a career!
These are some of the professional classes offered through the Glendale Community College
Department of Hotel Restaurant Management:
        HRM115-Introduction to the Hospitality Industry
        HRM 117 Food, Beverage, and Labor Cost Control
        HRM120-Introduction to Travel and Tourism
        HRM201-Restaurant Management
        HRM203-Catering I
        HRM205-Event Planning and Meeting Management
        HRM207-Dining Room Services
        HRM214-Beverages and Wine Service
        HRM216-Wine Selection and Presentation
        HRM220-Front Office Operations
        HRM221-Housekeeping Management Operations
        HRM222-Intorduction to Hotel and Resort Operations
        HRM230-Hospitality Law
        HRM256-Management of Hospitality Personnel and Operations
        CULIN 111 Beginning Food Preparation and Lab
        CULIN 112 Advanced Food Preparation
        CULIN 113 Sanitation Practices in the Hospitality Industry
        CULIN 114 Nutrition & Menu Planning
        CULIN 116 Hospitality Procurement, Purchasing, and Selection  
        CULIN 118 Dietary Health Care
        CULIN 125 Elements of Nutrition
        CULIN 142 Nutrition Controversies
Glendale Community College offers the following certification:
Dietary Service Supervisor
Hospitality Supervision
• Restaurant Management
Contact:  Michael Lao (Program Director), 818-240-1000, Ext. 3143
Santa Monica College
Telephone:  (818) 995-6971
E-Mail:  
information@bartendingtheeasyway.com
LA City College